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Spare Room

Spare Room

www.spareroom.com
What is your customer experience with Spare Room?

Spare Room Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Spare Room has a 2.3 star rating from 8 reviews. Consumers are mostly dissatisfied; 40% would likely recommend. Rating distribution skews unfavorable (75% unfavorable, 25% positive). Recent Spare Room reviews cite account activation, ad posting, and response delays.

Key Takeaways for Future Customers

  • Expect support delays when posting ads or activating accounts; plan ahead.
  • Check refund and deposits policy closely and document agreements.
  • Customer service responsiveness affects experience more than membership features.

Negative Feedback / Risk Areas

  • Frequent customer complaints about poor customer service and slow responses.
  • Reports of refund and deposit disputes and alleged scams.
  • Ad posting and account activation failures causing lost leads.

Positive Feedback

Some users succeed in listing rooms and a minority recommend the platform; reliability and exchange/refund policies are areas reviewers say they value.

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Media from reviews

Spare Room - Dispute
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Show reviews that mention
room sharon norris home security deposit elder abuse account user questions order rent
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Anonymous
map-marker San Bernardino, California

Can’t complete my ad post

Im at about 90% completion for the last four days and have not been able to post my ad. Can somebody help me tell me what needs to be done?

Dennis Wade Rancho Cucamonga, CA 91701

Thanks!!

View full review
Cherilyn D Nnq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dispute

AI Highlights
  • Aug 25: Sharon Norris attacked me; I was forced out Aug 31.
  • Deposits for me and another tenant were not returned, and rent was not prorated.
Spare Room - Dispute

August 1, I let Sharon Norris know that I was moving September 1. On August 25, she attacked me and filed papers against me and had me put out August 31 after she and her nephew attacked me and will not give me my security deposit back, not just for me but for another tenant who also left the house on August 31.

She was supposed to prorate her rent, but she gave her nothing. This woman doesn't even own this home. She is also a renter. She tried to get me for elder abuse when she knows I work with the elderly, but she lost and didn't get a restraining order or elder abuse against me.

It's a pattern of what she does to her tenants that she allows to move into another person's house because it's not owned by her. She's a liar and a thief.

User's recommendation: Don’t rent a room from Sharon Norris because she won’t do right by the refund of your deposit and she makes false allegations because she thinks she’s above the law

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1 comment
Guest

You don’t get arrested for battery without proof.

Luwana Mnt
map-marker Guaymas, Sonora

Need to talk to somebody

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AI Highlights
  • Wants a live agent to help with questions.
  • Requests the customer service number.
  • Masked contact: 148*-***-****, streniceralicia@***.com.

Less text more live person helping with my questions. Please send me your customer service telephone number thank you. Sincerely yours Alicia I still have questions my phone number is 148*-***-**** email address is streniceralicia@***.com thank you

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Cheri D Pso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Because you got people on their particular Sharon Norris scamming people out of their money and their security deposit

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AI Highlights
  • Rented a room from Sharon Norris at $1,000/mo for 4 months, told to move out Aug 31.
  • I face a $5,000 burden and a Jan 15 court date for security deposit.

I rented a room from this person Sharon Norris for $1,000 a month lived there for 4 months and was attacked to move out August 31st which I paid my rent and should have been able to move out September 1st but she lied and went to the courts to have me put out for elder abuse and wanted to put a restraining order on me for no reason because I told her I was moving out September 1st after paying my rent August 1st now I have a $5,000 financial burden on me because of her lies but I go to court against this person Sharon Norris January 15th at 1:15 on this day for my security deposit and my financial burden she put on me because she lied I have proof and witnesses but she shouldn't be renting rooms to people when she treats people like this ,when I arrived at this home May 1st by May 5th she had the police escort a woman out of her home on August 5th right in front of my eyes so I see how she gets down I've had enough of this person and how she feels she's above the law.

User's recommendation: Recommendation do your research before you move in any body's home especially when it's not theirs.

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Wayne W Yrf
map-marker Atlanta, Georgia

Have received multiple emails about room I am interested in renting. Was told someone would contact me. Emails were sent on 12/19/2025

I have received multiple emails about the room I am interested in, but I have not heard back. Emails were received on 12/19/2025.

Preferred solution: Would like to view room and possibly rent.

View full review
Staley Xdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

600 sf master

Slow to get back. Does not resolve.

If get back. In middle of nite here.

I did not have issues with previous ads. This has been a nightmare and I missing some ideal candidates.

View full review
Semira Zit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Had been zero communication when requested that is helpful for a first time user looking to rent a room in my home. Have questions & need to speak with someone. Regards. Mary & Jay Ziv. 954-536

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Updated by user Aug 27, 2025

After finally being able to speak with a live person after days of frustration with regard to my questions the representative that I reached today did explain & answer all of my questions.

Original review Aug 27, 2025

Regarding the listing of a room in my home, is there a cost/fee for the me to advertise my room on spare room.com

User's recommendation: None at this point

View full review
Malaki Evk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trouble activating my account

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Im having difficulty activating my account also I dont see confirmation of my message . I need assistance. Disappointing for first time user

User's recommendation: Low

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Matty Grb

I want to reactivate my advertisement

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I have 28 days left on my bold ad however it wouldn't reactivate, I hD to pY for another bold ad to Reactivate.

I still have 28 days left so why did I have to pay another week?

View full review
Wilkens N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to login my account

AI Highlights
  • User wants to log in to wilkenstheking@***.com.
  • They offer $1000 for the room and $2000 for the person to move in.
  • They request account unlock.
Updated by user Nov 24, 2024

This the reason why my account is locked but it's not the case at all I will do 1000$ for the room and 2000$ for the person to move in....The reason Unfortunately, asking for a higher payment to pay off pre-existing bills isn't suitable use of the site. As you've confirmed that you'd be asking for a lower amount if this wasn't the case, we'd be unable to host your advertising.. not the case

Original review Nov 17, 2024

I need to login my account wilkenstheking@***.com

wilkenstheking@***.com

Because I must find someone for the room I will do 1000$ for the room and 2000$ for the person to move in so now please unlock my account for me...

Preferred solution: Unlock my account wilkenstheking@***.com

View full review
Wilkens N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account

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Yes I have send all information that was needed as my father is the person the apartment name is on

My spareroom account email is

wilkenstheking@***.com

And I still can't login it

View full review
Anonymous
map-marker Irving, Texas

New report.

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AI Highlights
  • He refunded my Uber payment.
  • I was groped, did not want it, and I reported it.
  • I declined his offer to drive me elsewhere.

I made a report. He gave me money back for an uber.

That was it. Still pissed off. He couldn't respect that I didn't want to be groped. He literally does this so he will feel worse.

He felt bad and I wanted nothing to do with the agreement anymore. He helped me get home through uber, no to his offer to drive me anywhere else.

He has no groceries in his fridge and he has some now. Including the wierd pass he made at me.

User's recommendation: Don't try the app if you don't trust it.

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Allean Gpl

My ad has not gone live

My ad has not gone live and I have paid.. I have place more than two advert can this be sorted asap.. I have been waiting for two days

View full review
Dania R Kpg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was scammed

i was scammed from this apartment from someone pretending to lease a building this is unacceptable and i need to speak to someone about this

Loss:
$4000
Cons:
  • Unsafe and unverified

Preferred solution: Full refund

View full review
John A Rtu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DISCRIMINATION OF GAYS

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AI Highlights
  • Reviewer alleges SpareRoom discriminates against gays.
  • Account closed for sofa-bed sexual arrangement; SpareRoom says not a dating site; final decision.

THEY DISCRIMINATE AGAINST GAY PEOPLE

THEY DISCRIMINATE AGAINST GAY PEOPLE AND ARE BIGOTS!!!

THEY CLOSED DOWN MY ACCOUNT BECAUSE I POSTED I WANTED A GAY MALE ROOMMATE W/BENEFITS AND A STRAIGHT IDIOT WANTED TO DO ANYTHING TO GET THE ROOM AND I WOULD NOT GO FOR IT.DON'T USE SPARE ROOM. THEY SAID I CAN'T RENT MY LIVINGROOM OR SOFA-BED AS RENTABLE, WHICH THEY ADMITTED THEY HAVE NO POLICEY AGAINST IT. THAY ALSO SAID I USED INAPPROPRIATE CONTENT WE ARE ALL ADULTS NOT CHILDREN. IF STRAIGHT PEOPLE (MALE) CAN'T READ NOT MY PROBLEM.AND THE LAST THIS I KNOW CUDDLEING WAS NOT A SEXUAL INTENT OR NAKEDNESS IS ILLEGAL IN YOUR OWN APARTMENT. THEY REPLIED WITH MORE BS AND SHOWED HOW THEY ARE MORE PREJUDICE THEN EVER AGAINST OPENLY GAY PEOPLE WHO ARE OPEN AND HONEST ABOUT WHAT THEY WANT. NEVER ONCE DID I SAY I WANTED TO HAVE SEXUUAL INTERCOURSE LIKE I SAID EARLIER CUDDLING AND NAKEDNESS IS NOT ILLEGAL AND WHEN STATED UP FRONT NOT A SURPRISE TO ANYONE GOING TO MAKE CONTACT TO ME FOR THE ROOM. CAN YOU UNDERSTAND THAT SPAREROOM/FLATSHARE

AND SINCE WHEN AS YOU STATED HAVING SEX IS CUDDLING OR NAKEDNESS IS CONSIDERED HAVING SEX IN YOUR STAIGHT SICK MINDS THINK GAY PEOPLE WHATEVER THEY DO IS SEXUAL.!!! I GUESS WHEN TWO MEN KISS IT LEADS TO *** EACH OTHER

AND YOU WOULDN'T KNOW ANYTHING ABOUT TRUTH IN ADVERTISING "LGBT FRIENDLY " AS IN YOUR WEBSITE LOL

Reply from SpareRoom

Updated 7 hours ago

Hi John

We don't discriminate against anyone. We haven't closed your account because of your sexuality - we've closed your account because you were looking for someone to sleep on a sofa in your living room, be open/willing to have a sexual relationship with you and for them to pay you monthly for that arrangement.

You mention there was no sexual intent but the information on your account suggests otherwise. That's not OK and it's a breach of the terms of use you agreed to when registering your account. To put it simply, SpareRoom is not a dating website - if that's what you're looking for there are other apps/websites for that.

Having sex (or 'naked cuddles' as you appear to suggest in your review) with your landlord should never be a condition of securing a room or finding somewhere to live. Our users are looking for homes where they can feel safe and secure - some of our users may be vulnerable or in a difficult situation and in need of a roof over their head. Requiring an arrangement that includes someone being open to a sexual relationship just to find a home isn't OK.

We have a duty of care to users and we're proud to say that anyone acting inappropriately on our website will be removed. This policy will not change. If this is the type of arrangement you are looking for, you'll need to go somewhere else to find it.

We have now communicated to you on several occasions that the decision is final and we would recommend that you look to use other platforms.

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John A Rtu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

THEY DISCRIMINATE AGAINST GAYS

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Original review updated Oct 14, 2021

THEY CLOSED DOWN MY ACCOUNT BECAUSE I POSTED I WANTED A GAY MALE ROOMMATE W/BENEFITS AND A STRAIGHT IDIOT WANTED TO DO ANYTHING TO GET THE ROOM AND I WOULD NOT GO FOR IT.DON'T USE SPARE ROOM. THEY SAID I CAN'T RENT MY LIVINGROOM OR SOFA-BED AS RENTABLE, WHICH THEY ADMITTED THEY HAVE NO POLICEY AGAINST IT.

THAY ALSO SAID I USED INAPPROPRIATE CONTENT WE ARE ALL ADULTS NOT CHILDREN. IF STRAIGHT PEOPLE (MALE) CAN'T READ NOT MY PROBLEM.AND THE LAST THIS I KNOW CUDDLEING WAS NOT A SEXUAL INTENT OR NAKEDNESS IS ILLEGAL IN YOUR OWN APARTMENT.

Preferred solution: Apology

User's recommendation: DO NOT USE THIS SPARE ROOM COMPANY

View full review

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